Kadlec Healthplex
- Client: Kadlec Regional Medical Center
- Size: 80,000 SF
- Delivery method: Negotiated
- Location: Richland, WA
Kadlec Regional Medical Center has 20 separate outpatient clinics, service lines and departments serving a wide range of patients with chronic conditions, that are located both in the hospital and throughout the Tri-Cities community. This results in access challenges for patients requiring multiple services and is also an inefficient use of available space.
An 80,000 SF existing ‘big box’ retail store is purchased to house all services in one location. Two previous design attempts reveal that all will fit in the space, but there is little integration. TGB is engaged to go through a process of discovery to find effective ways to integrate service lines and lead a design process to develop a new setting for integrated services.
TGB facilitates a Lean 3P process that engages front line staff from all 20 services lines. The group event produced a new model of care with improved operations, integrated staff work areas and standardized patient care areas to allow maximum flexibility. The $10.5M renovation of existing “big box” retail store converted into a collaborative outpatient services and resource center, including occupational therapy, teaching kitchen, gym, pool, offices, classrooms and deli.